We understand that every piece of jewellery that is bought from Vicenta Jewels is a special gift to yourself or your loved one.

We are happy to accept the jewellery sold to you by us or other vendors and offer you a stunning piece of Vicenta collection by using the material of your old jewellery piece (if in a good condition as per quality check parameters of the company). We will happily provide you with an offer as below:

  • We will accept jewellery under the exchange/upgrade policy after due examination for weight of product and authenticity, identification of damage or stone defects (crack, replacement and alterations if any) etc.

  • The weight of the gold will be considered excluding all stones, lac, dust and any other irrelevant materials.

  • All products covered under the exchange and upgrade policy will be eligible only after the approval of the quality check department

  • Any additional Gold or diamonds / stones used in the new product which the customer opts for will be calculated as per current market rate and difference if any will have to be borne by the customer

  • Shipping cost (if any) of products sent to Vicenta Jewels for exchange / upgrade will have to be borne by the customer

  • None of the products can be exchanged for gold / silver coins / bars

  • All buyback valuation will be exclusive of Taxes

  • In the event of an incorrect purchase made by the customer only resizing will be done free of cost if the request has been made within 10 days of delivery of the product. If the product needs to undergo changes that incur any incremental costs, then the same will be borne by the customer.

  • Applicability of the exchange and upgrade policy will be at the sole discretion of the company.

In all cases, the current market value will be determined by Vicenta Jewels.